Enrollment Advisor

Role: Enrollment Advisor
Location: Remote or Denver, CO
Contact: hiring@strivehealth.com

Strive Overview:

Strive Health is a built-for-purpose business working to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification and engagement, comprehensive coordinated care, and home-first dialysis. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from CKD through ESRD, and which leverages comparative and predictive data and analytics to identify patients at risk. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization, and significantly improve patient outcomes and experience.

Founded in 2018, Strive has raised $80M in funding from New Enterprise Associates, Town Hall Ventures, Echo Health Ventures, and Ascension Ventures. We have attracted a world class team of leaders from across the healthcare space who are committed to transforming kidney care.

Enrollment Advisor Role Description:

You will be Strive’s first-ever enrollment advisor. You are fiercely passionate about Strive’s mission. You love speaking with, and especially listening to, patients. The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You will hit the ground running as a high-performing enrollment advisor and are excited to partner to build our enrollment function – develop our training materials, drive continuous improvement, and more.

As an Enrollment Advisor, you are the first person our prospective patients interact with at Strive. Trust-based relationships are at the core of Strive’s care model, and that patient experience starts with you. You will reach out to prospective patients to understand their needs, convincingly present Strive’s care model based on their needs, provide value however you can, nimbly address inquiries and objections, and ultimately schedule the patient’s intake appointment. After scheduling, you will provide a warm hand-off to Strive’s Kidney HeroTM team, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform.

A best-in-class enrollment function will be critical to our ability to deliver on Strive’s mission. We are learning from the best and setting our sights on doing even better and getting better every day. For us, success will be making Strive’s enrollment capability a key differentiator and establishing a culture of continuous improvement that continues many years into the future. This work is highly visible to C-level leadership and offers opportunity for rapid career progression.

Enrollment Advisor Responsibilities:

  • Make outbound calls to prospective patients to enroll them in Strive’s holistic care model
  • Understand patients’ needs, demonstrating empathy for individual needs
  • Based on a thorough understanding of patients’ individual needs, convincingly present Strive’s care model
  • Discover and act on opportunities to provide value
  • Nimbly address inquiries and objections
  • Schedule intake appointments with Kidney HeroTM team
  • Process changes to existing appointments
  • Maintain primary relationship with patient until patient has had all intake appointments
  • Provide a warm hand-off to Strive’s Kidney HeroTM team, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform to enable excellent patient experience

Pioneer Enrollment Advisor Responsibilities:

  • Drive the enrollment function’s continuous improvement, conducting A/B tests to improve our enrollment rate, customizing the conversation guide to different patient segments, identifying and following through on opportunities to improve processes, etc.
  • Develop and lead training program for future enrollment advisors

Minimum qualifications:

  • 2+ years’ experience as a high-performing enrollment advisor, significantly exceeding targets, or 2+ years’ experience in a similar patient-facing role such as: patient care technician, dietician tech, LPN, or 2+ years’ experience in a highly consultative sales role

Preferred qualifications:

  • Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present our program convincingly in a phone call
  • Excellent written communication skills to ensure information continuity with Kidney HeroTM teams
  • Highly collaborative with Kidney Heroes to ensure exceptional patient experience, and with the Enrollment Lead and HQ team in your work to build the enrollment function
  • Growth mindset towards your personal and professional development at Strive
  • Growth mindset towards enrollment function; choosing excellence and always looking for ways to improve our performance
  • Embrace change and constantly stretch comfort zone in the spirit of continuous improvement
  • Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and driving the enrollment function’s continuous improvement
  • Passionate about Strive’s mission and helping kidney disease patients access much better care
  • Remain positive and keeps forward momentum when faced with challenges and convey that attitude to others
  • Embody Strive’s core values of Care for Others First, Resilience, Tenacity, Innovation, and Fun

Additional preferred qualifications:

  • Operations or management experience
  • Experience training others, particularly for enrollment advisor or similar roles
  • Experience leading a continuous improvement process
  • Fluency in another language

If interested, please send a resume to hiring@strivehealth.com

CONNECT WITH STRIVE HEALTH

Role: Enrollment Advisor
Location: Remote or Denver, CO
Contact: hiring@strivehealth.com

Strive Overview:

Strive Health is a built-for-purpose business working to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification and engagement, comprehensive coordinated care, and home-first dialysis. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from CKD through ESRD, and which leverages comparative and predictive data and analytics to identify patients at risk. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization, and significantly improve patient outcomes and experience.

Founded in 2018, Strive has raised $80M in funding from New Enterprise Associates, Town Hall Ventures, Echo Health Ventures, and Ascension Ventures. We have attracted a world class team of leaders from across the healthcare space who are committed to transforming kidney care.

Enrollment Advisor Role Description:

You will be Strive’s first-ever enrollment advisor. You are fiercely passionate about Strive’s mission. You love speaking with, and especially listening to, patients. The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You will hit the ground running as a high-performing enrollment advisor and are excited to partner to build our enrollment function – develop our training materials, drive continuous improvement, and more.

As an Enrollment Advisor, you are the first person our prospective patients interact with at Strive. Trust-based relationships are at the core of Strive’s care model, and that patient experience starts with you. You will reach out to prospective patients to understand their needs, convincingly present Strive’s care model based on their needs, provide value however you can, nimbly address inquiries and objections, and ultimately schedule the patient’s intake appointment. After scheduling, you will provide a warm hand-off to Strive’s Kidney HeroTM team, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform.

A best-in-class enrollment function will be critical to our ability to deliver on Strive’s mission. We are learning from the best and setting our sights on doing even better and getting better every day. For us, success will be making Strive’s enrollment capability a key differentiator and establishing a culture of continuous improvement that continues many years into the future. This work is highly visible to C-level leadership and offers opportunity for rapid career progression.

Enrollment Advisor Responsibilities:

  • Make outbound calls to prospective patients to enroll them in Strive’s holistic care model
  • Understand patients’ needs, demonstrating empathy for individual needs
  • Based on a thorough understanding of patients’ individual needs, convincingly present Strive’s care model
  • Discover and act on opportunities to provide value
  • Nimbly address inquiries and objections
  • Schedule intake appointments with Kidney HeroTM team
  • Process changes to existing appointments
  • Maintain primary relationship with patient until patient has had all intake appointments
  • Provide a warm hand-off to Strive’s Kidney HeroTM team, sharing what you’ve learned about the patient’s unique situation and needs through our care management platform to enable excellent patient experience

Pioneer Enrollment Advisor Responsibilities:

  • Drive the enrollment function’s continuous improvement, conducting A/B tests to improve our enrollment rate, customizing the conversation guide to different patient segments, identifying and following through on opportunities to improve processes, etc.
  • Develop and lead training program for future enrollment advisors

Minimum qualifications:

  • 2+ years’ experience as a high-performing enrollment advisor, significantly exceeding targets, or 2+ years’ experience in a similar patient-facing role such as: patient care technician, dietician tech, LPN, or 2+ years’ experience in a highly consultative sales role

Preferred qualifications:

  • Strong ability to demonstrate empathy, build relationships, discover patients’ needs, and present our program convincingly in a phone call
  • Excellent written communication skills to ensure information continuity with Kidney HeroTM teams
  • Highly collaborative with Kidney Heroes to ensure exceptional patient experience, and with the Enrollment Lead and HQ team in your work to build the enrollment function
  • Growth mindset towards your personal and professional development at Strive
  • Growth mindset towards enrollment function; choosing excellence and always looking for ways to improve our performance
  • Embrace change and constantly stretch comfort zone in the spirit of continuous improvement
  • Demonstrate entrepreneurial spirit, identifying and collaborating to solve complex problems, and driving the enrollment function’s continuous improvement
  • Passionate about Strive’s mission and helping kidney disease patients access much better care
  • Remain positive and keeps forward momentum when faced with challenges and convey that attitude to others
  • Embody Strive’s core values of Care for Others First, Resilience, Tenacity, Innovation, and Fun

Additional preferred qualifications:

  • Operations or management experience
  • Experience training others, particularly for enrollment advisor or similar roles
  • Experience leading a continuous improvement process
  • Fluency in another language

If interested, please send a resume to hiring@strivehealth.com